Changing Your Password

Changing Your Password

If you have admin access through your login, follow these steps:
  1. Login to your account from the link: ldd.ca/login
  2. Click the User Management link in the Account Admin section.
  3. A list of all users who can access your account will appear. Find and click on your user.
  4. Under Reset Password enter and verify a new password in the appropriate fields, then click the Reset Password button.

Note: Passwords can only contain letters and numbers.

If you do not have admin access to change your password, simply follow the following steps:
  1. Login to your account from the link: ldd.ca/login
  2. Click the Change Password link in the Account Admin section.
  3. A new browser tab will open with the fields to change your account password.
  4. After entering your current password and desired password, click Update.

Note: Passwords can only contain letters and numbers.

If you have forgotten your password, please contact your account administrator at your firm before contacting support. For administrators, check out this article on user management for additional information on resetting passwords for both your personal account and other user accounts. 


    Still can't find what you're looking for?

      Related Categories
      Billing, Accounting Integrations, Admin Functions & Reports

      File Creation, Document Creation, and other general topics

      Province-specific information for AB clients

      Province-specific information for BC clients

      Province-specific information for MB clients

      Province-specific information for ON clients

      Province-specific information for NS clients

      Province-specific information for SK clients

        • Related Articles

        • Modifying Firm Information & Advanced Access Management

          The firm information and advanced access management are limited to the Super Admin account. To login as the Super Admin: Go to www.ldd.ca. Click on Login on the top-right of the page. Enter your Account and Password (leaving the Username blank). Then ...

        • Adding, Modifying & Removing Users

          You need administrative rights to add users. After you login to LDD from www.ldd.ca/login, click on the Account Admin option on the application selection screen. Click on User Management. Click on the plus icon at the top of the list of users to ...

        • Accessing Administrator Functions

          Logging in as Administrator Go to www.ldd.ca and click on Login on the top-right of the page. For administrator access, login as the Super Admin (or with your personal credentials if you have administrator access). The Super Admin account is accessed ...

        • Configure your RealtiWeb Account to Order Title Insurance

          You can order title insurance from Chicago Title, Stewart Title, First Canadian Title, or TitlePLUS Title Insurance (availability varies across the country). Below are instructions on how to set up the connectivity in RealtiWeb with your title ...

        • Producing Management Reports

          RealtiWeb can produce a variety of management reports for you. There are countless ways to combine the fields with specific criteria to create reports.  All reports will use information pertaining to your firm and files. ​ To produce a management ...