Changing Your Password

Changing Your Password

If you have admin access through your login, follow these steps:
  1. Login to your account from the link: ldd.ca/login
  2. Click the User Management link in the Account Admin section.
  3. A list of all users who can access your account will appear. Find and click on your user.
  4. Under Reset Password enter and verify a new password in the appropriate fields, then click the Reset Password button.

Note: Passwords can only contain letters and numbers.

If you do not have admin access to change your password, simply follow the following steps:
  1. Login to your account from the link: ldd.ca/login
  2. Click the Change Password link in the Account Admin section.
  3. A new browser tab will open with the fields to change your account password.
  4. After entering your current password and desired password, click Update.

Note: Passwords can only contain letters and numbers.

If you have forgotten your password, please contact your account administrator at your firm before contacting support. For administrators, check out this article on user management for additional information on resetting passwords for both your personal account and other user accounts. 


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