Navigating the Issues Screen (AB)
The tabs under the Issues section configure based on the file type. The tabs for each transaction (or file type) are listed below:
- Purchase files: Master Issues List, Inquiry Status, Description, Checklist, and Report.
- Sale files: Master Issues List, Inquiry Status, Response Items, Checklist, and Report.
- Mortgage files: Master Issues List, Inquiry Status, Description, Checklist, and Title Memorandum.
The Masters Issues tab is for you to add any action items or issues with the transaction. It is also a multidimensional issues management feature that dynamically responds to the transaction type you select.
For example, if you select condominium as the property type for a purchase, the Issues list will display items specific to the property type. In addition, if your purchase is a new home as opposed to a resale home, the issues list will also have items specific to a new home. This feature also includes text to help you better describe the concern.
Use the Master Issues List under the Issues section to add any matters or concerns that you must attend to before the transaction closes. For example, commonly used issues are:
- Property taxes
- Discharges
- Caveats
- Condominium expenses
How to Create an Issue in Realti
There are two ways to add issues, and both are described in further detail below.
Option 1: Manual Entry
Navigate to the Issues screen and click the + Issue link on the right side of the heading. This will provide you with a pop-up window. The initial window contains a Search Issues function, as well as a selection of the most used issues throughout Realti.
If you are unable to find the issue you are looking for, you can use the Search function at the top of the page, or activate the remaining items by clicking the Show Registered Issues toggle. This will display all issues that have been provided within the system.
Once an issue is selected, a new screen will display. This is the Issues WorkBench. This is meant to be used to contain the details of the issue as far as registration data and/or the details of the item to be addressed. Here are actions that can be done to enable to completion of the issue. Activation of any of the Action Items can be used to assist in the resolution of the issue. For example, you may want to activate an inquiry letter, add details to the description letter, add it to the closing checklist, etc.
The Issues WorkBench brings in data to other areas in the file and allows you to edit the default texts for your reports, closing checklist, etc.
For a Purchase file, you will want to check/activate the Description Letter in the left navigation as this is where you will indicate whether the registration is a Permitted encumbrance or not. If the registration is a Non-Permitted encumbrance, do not check the box.
For a Sale file, you will want to check/activate the Trust Letter in the left navigation as this is where you will indicate whether the registration is a Permitted encumbrance or not. If the registration is a Non-Permitted encumbrance, do not check the box.
The function works in the same manner with each issue listed.
Option 2: Imported Issues Wizard
Once the Title has been imported, the registrations on title will be listed in the Masters Issues List under the heading “Issues from Import”.
To resolve or adjust any registered issues, click on the blue Issues Wizard link in the Issues heading. The registrations will be shown within a table in a separate window.
For each listed registration you can click on either the Permitted or the Non-Permitted radio buttons to start choosing the appropriate type of Registered Issue.
After selecting either Permitted or Non-Permitted, you will see
the Issues Workbench. Indicate in the Issues
Workbench and you will see what actions are available for each registration. Select any of the actions as needed.
After closing the Issues Workbench, you will see the
registration has the appropriate notation indicating either Permitted or
Non-Permitted.
Inquiry Status, Description/Trust Letter, Checklist, Undertaking, Adjust/Payout and Report tabs
These tabs enable you to manage specific issues within the file and keep track of the ongoing activity.
- Inquiry Status: Manage details regarding inquires, such as a when a Inquiry letter was sent.
- Description Letter: Set the Description Letter Text. This is what is to appear in the Description Letter regarding the item.
- Checklist: View items added to the standard Checklist.
- Undertaking: Add any specific undertaking
text. You can customize your Report letters utilize this text.
- Adjust/Payout: Function to manage financial adjustments or payouts to the financial
screens.
- Reporting Letter: View the added text to the Report to Client/Lender.
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Related Categories
Billing, Accounting Integrations, Admin Functions & Reports
File Creation, Document Creation, and other general topics
Province-specific information for AB clients
Province-specific information for BC clients
Province-specific information for MB clients
Province-specific information for ON clients
Province-specific information for NS clients
Province-specific information for SK clients
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